Terms & Conditions

1. Booking & Payment

• Full (100%) prepayment is required at the time of booking to confirm participation in any Wineroad.am tour.
• A booking is considered confirmed only after receiving an electronic voucher or confirmation via email/messenger.
• All prices are quoted in AMD and include taxes.

2. Cancellation & Refund Policy

• Cancellation more than 3 days (72 hours) before the tour starts: full refund (minus bank commissions).
• Cancellation less than 3 days (72 hours) before the tour starts: the paid amount is non-refundable.
• In the event of a client's failure to appear at the designated starting point at the appointed time (No-show), the tour shall be cancelled without any refund.

3. Punctuality and Waiting Time

4. Itinerary Changes

• We reserve the right to change the order of visits or replace wineries with equivalent ones in case of force majeure (road closures, technical works, weather conditions).
• If a tour is cancelled due to the Agency's fault, an alternative date or a 100% refund will be offered.

5. Restrictions and Documentation

• Participation in tastings is strictly permitted for persons over 18 years of age.
• IMPORTANT: An original passport is mandatory for visiting the "ARARAT" factory. Entry is impossible without it (no refund will be provided).
• The client is required to notify the Agency of any food allergies in advance.

6. Conduct and Safety

• The Agency reserves the right to terminate the tour for any client displaying inappropriate behavior without a refund.
• The client bears financial liability for any damage to the property of the Agency or its partners.

7. Force Majeure